Tropical Leaves

Terms & Conditions

Payments & Cancellations

Deposit: A deposit is due at the time of reservation by all travelers to reserve your space. All deposits are non-refundable and non-transferrable.  Traveler booking is not confirmed, and payment is not deemed made until the deposit is received by Sherry Destinations Travel and we send a confirmation invoice to you. 

Final Payment Due Date: The final payment due date will be clearly marked on the invoice. It is the responsibility of the traveler to make the final payment before or by the due date. Failure to make the final payment by the stated due date will result in automatic cancellation of the reservation and all previous deposits will be forfeited unless insurance is purchased. If insurance is purchased, the insurance guidelines will apply based on the supplier.  All final payments must be approved by Sherry Destinations Travel

Payment not met by the final payment date; the reservation will be canceled automatically.

Cancellations: All cancellations must be made in writing and emailed to info@sherrydestinations.com. If a cancellation is received in writing by Sherry Destinations Travel before the final payment due date of your trip, the non-refundable deposit will be forfeited by the Traveler and retained by Sherry Destinations Travel.  Cancellations are subject to a minimum fee of $100.00 per person by Sherry Destinations Travel plus any applicable supplier/vendor fees.  Cancellation 75 days prior to departure may result in fees from 25% to 100% of the invoice amount.

 

The remaining balance may be refunded or put towards a future trip taking place within 365 days of the cancellation approval.

  

There is a $100.00 per person fee to initiate any cancellations – with or without travel insurance protection. If you do not receive an acknowledgment with 48 hours, please call (718) 465-2983 to ensure your information was received.

 

If multiple travelers are on a reservation, and one traveler needs to cancel, the trip will need to be rebooked and will be requoted at the current rate.  This may mean an increase in the rate for those that are remaining on the reservation.  It is the responsibility of the travelers within the same reservation to ensure payments are being made.

 

Note: Sherry Destinations Travel cancellations fees are separate from the third-party supplier of service provider’s cancellation fees. Cancellation fees must be paid in order for Sherry Destinations Travel to move forward with cancellation.

 

Reservation Changes:  Changes to an existing reservation, whatever the cause, will incur a $100.00 per person charge plus any additional supplier fees.  These includes name changes and removal of any services such as optional tours and transfers. Please note that name changes to airline reservations are subject to full cancellation and rebooking.  Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Reservation Changes policy.  Changes or additions after departure are subject to local rates at the time if amendment and must be paid directly by the Traveler to the supplier or service provider.  There are no refunds for unused services.  You must complete the Traveler Requested Itinerary Change form and send via email to info@sherrydestinations.com. Changes will not be processed until the $100.00 itinerary change fee (s) have been paid. No exceptions.

 

 

Reinstatement of Reservations: If your travel reservations have been canceled, and you notify us within 14 days that you want to reinstate your reservations, a service reinstatement fee of $150 ($200 for international tours) will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services.

Late Payments: Failure to submit payments by the original final payment date requires our agency to negotiate an extension with the vendor. If an extension is granted, a $100 extension fee will be added to your final payment. If the extension is denied, the reservation will result in an automatic non-refundable cancellation.

 

Declined Payments: A declined payment will not be automatically resubmitted. If the payment is declined, an email will be sent to request another form of payment.  After the second declined payment the reservation may be canceled, and all previous payments will be forfeited.

 It is the responsibility of the Traveler to ensure the correct credit card payment information has been submitted, which includes the following: credit card holder’s name, billing address, phone number, credit card type, credit card number, expiration date, and three-digit security code. 

After the second declined payment, you will receive a text message and email notification regarding your declined payment. 

A $100.00 late payment fee per person will be due after the second declined payment.  The late payment fee must be paid prior to processing your payment. 

 

 

Travel Protection: 

Without appropriate travel insurance, Customer understands and agrees that if Customer cancels or interrupts the Customer’s travel for any reason, portions of the trip/tour will not be refunded and Sherry Destinations Travel ’s and travel suppliers cancellation penalties will apply resulting in the loss of monies up to the full cost of Customer’s travel booking and related costs. The purchase of travel insurance is not required to purchase any other product or service offered by Sherry Destinations Travel. However, it is strongly suggested. Employees of Sherry Destinations Travel are not qualified or authorized to: answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. Travel protection will be offered to each guest. It is the responsibility of each traveler to accept or decline travel insurance at the time of purchase.

An additional charge applies for travel insurance selected.

 

 

Travel Documents

Passports & Visas:  All travelers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required for international travel and some countries require a visa.  All traveler’s passports must be valid for 6 months after the date of your travel.  Some countries require a full blank “VISA” page in the passport for stamping purposes.  Any information provided on travel description pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements. We strongly suggest all cruise Traveler(s) to have a valid passport in their possession while cruising.   Travelers will not be permitted to depart without the proper identification.

 

Each passenger is responsible for verifying their personal information before payment is applied. All documentation requirements for passport, visa, vaccination, or other travel requirements for the destinations of travel are the responsibility of the traveler. The traveler should review requirements well in advance of travel to ensure compliance. Passengers who do not meet these requirements will be denied boarding by cruise lines and airlines. Sherry Destinations Travel is not responsible for providing documentation and vaccination information.

 

Travel Documents: Once received by Sherry Destinations Travel, travel documents, including e-ticket itineraries, are sent via email approximately 2 weeks prior to departure provided full payment has been received by Sherry Destinations Travel.  If paper documents are requested when e-documents are available, documents will be delivered via USPS approximately 14-21 days prior, and a fee of $25 will apply.  A complete street address is required (no P.O. boxes).  Please check your documents to confirm the accuracy of all information.

Call us immediately at (718) 465-2983, if any errors are found.  Tickets and vouchers are negotiable instruments – keep them in a safe place at all times.  Lost, stolen, or destroyed tickets/vouchers cannot be replaced or refunded.

 

Travelers with Children:  All children under 18 must be accompanied by an adult.  The minimum age for children on most tours is 6 months.  The minimum age for International travel is 12.  Minimum age for cruise’s is 6 months old and child must sail in the cabin with an adult over 25 years of age.  If a person under the age of 18 years of age will be traveling with an adult other that his/her parents, or with only one parent, a notarized Child’s Consent to Travel Authorization form will need to be completed by the parents or non-traveling parent and notarized granting authorization to travel should be carried with you.

 

Travelers with Disabilities:  USA Tours:  Pursuant to the Americans with Disabilities Act (the ADA) Any disability requiring special attention must be reported to Sherry Destinations Travel at the time the booking is made.  Sherry Destinations Travel will make reasonable attempts to accommodate the special needs of clients but is not responsible in the event it is unable to do so nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. We strongly suggest all cruise passengers have a valid passport in their possession while cruising.

 

Wheelchairs & Walkers: US Tours:  Pursuant to the Americans with Disabilities Act (the ADA), Sherry Destinations Travel seeks to accommodate disabled travelers to the extent possible and consistent with the specific tour itinerary.  Nevertheless, you may find that certain tours features may not be accessible to the extent that you require a wheelchair, scooter, or other special equipment to participate.  

 

International Tours: Hotels, sea and river cruises outside of the United States are not required to comply with ADA requirements and therefore may not have ramps, wide entryways or elevators to accommodate disabled passengers or devices such as wheelchairs, walkers and motorized scooters. Due to physical constraints and space limitations, it may be the case that wheelchairs, walkers and motorized scooters may not be taken aboard such motor coaches and river cruises.

 

Airline Confirmation, Check-In, Seat Assignments, Missed Flights: All airfare will be quoted for economy class unless otherwise specified.  All travel will be round-trip unless otherwise specified.  Seat assignments are subject to the airlines policies and may not be able to be made until you are at the airport on the day of departure. The airlines bear the sole authority of assigning seats on group flights.

 

It is important that you confirm your flights with the airline prior to departure: 24 hours in advance for domestic flights, and 72 hours in advance for international flights. Failure to confirm international flights or failure to use any portion of an airline reservation may result in automatic cancellation by the airline for all continuing and return flights.

 

Airline Name Changes: Any name changes including minor spelling corrections may require airline reservations to be canceled and rebooked.  Reservations are subject to current availability and pricing at the time of rebooking.  Once airline tickets are issued, subsequent name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $100.00 revision fee per change.

 

Pursuant to TSA Secure Flight requirements, traveler(s) are responsible to provide Sherry Destinations Travel with their name as it appears on their passport (or other government-issued I.D. when traveling), date of birth, gender, address, and phone number, email and fax data for all travelers.  Traveler(s) must ensure that names are correctly listed on their applicable invoice.  Sherry Destinations Travel will not be responsible for Traveler(s) who do not receive an invoice or documents or are denied boarding due to inaccurate information.

 

Airline Frequent Flier Programs: Travelers are responsible to contact their airline directly regarding mileage eligibility and accrual.  Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently.  Some discounted or promotional airlines airfares as well as some code-share flights are not eligible for mileage accrual.

Airline tickets are highly restrictive, non-refundable, and non-transferable. Modification of Traveler names, dates, times, routings, or departure/arrival airports is at the sole discretion of the airline and, if permitted, will likely be subject to a substantial change fee.  Traveler is responsible for any such fees.

It is important to confirm your flights with the airline prior to departure: 24 hours in advance for domestic flights, and 72 hours in advance for international flights. Failure to confirm international flights or failure to use any portion of an airline reservation may result in automatic cancellation by the airline for all continuing and return flights.

Familiarize yourself with your airline’s policies and requirements before booking.  Unless stated otherwise by the airlines, it is important to arrive at the airport at least 2 hours prior to departure for domestic flights and 3 hours prior to departure for international flights. Late arrival at the airport can result in loss of assigned seats or denial of boarding.  Denial of boarding is not eligible for refund or travel protection reimbursement.  Airfare rebooking is subject to airline penalties, rebooking fees, plus any cost difference of the new flight.  Seat assignments are subject to change by the airline without notice.

Sherry Destinations Travel is not responsible for the services and policies imposed by the airlines.  Airlines schedule and flights are subject to change without notice. Sherry Destinations Travel is not responsible for penalties incurred for tickets, domestic or international not issued by Sherry Destinations Travel due to schedule and/or flight changes.   

Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, Sherry Destinations Travel will require immediate and full payment of the airfare.  This situation overrides invoice terms and conditions and payment due dates.  If full payment is not received, seats will be cancelled by the airline and may not be available to be rebooked on the same flights or at the same airfare.  Any replacement air arrangements and airfare will be the sole responsibility of the travel.

 

Schedule Changes: In the event of an airline schedule change, Sherry Destinations Travel will make every effort to inform travelers of the schedule change and new flight schedule prior to departure.  Sherry Destinations Travel is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary.

 

Luggage: Each airline has its own policy regarding luggage.  The traveler will be responsible for paying to the airline any additional charges for checked or overweight baggage.  Sherry Destinations Travel strongly recommends that you obtain an insurance policy covering the value of your items. Further, Sherry Destinations Travel shall not be responsible for any lost, damaged or stolen luggage or personal items, and Traveler(s) agree to release and hold harmless Sherry Destinations Travel from any losses, claims, damages or actions regarding such lost, damaged or stolen luggage or personal items.

 

Baggage Fees: Due to continual changes in airline baggage policies, it is suggested that you inquire with your airline's website for up-to-date fees & information. Sherry Destinations Travel is NOT responsible for additional fees incurred for baggage.

 

BAGGAGE FEES ARE NOT PART OF AN ALL-INCLUSIVE PACKAGES! Please review the “Updated Checked Bag and Carryon Bag Rules” at www.TSA.gov.

 

Cruises Ship & Itinerary Changes: Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies, including applicable deposits, shall be refunded. Sherry Destinations Travel takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur, including the issuance and/or cancellation of airline tickets or visa fees.

 

Individual Entry & Exit Requirements: Each foreign country holds different views of past criminal offenses, whether within or outside of their boundaries. If you have a current or past offense, and you are unsure how the country you are traveling to (or through) views that offense, please contact that country directly for entry and exit requirements. (Details can be found at http://travel.state.gov/travel/cis_pa_tw/cis/cis_4965.html) We feel it is an invasion of privacy for any member of our staff to make such an inquiry.

 

Use of Traveler’s Images in Promotional Materials: Photographs and video taken by Sherry Destinations Travel, representatives while on tour are the property of Sherry Destinations Travel, and may be used in promotional materials. Any traveler who does not wish to have their photograph or video footage used in promotional material MUST advise Sherry Destinations Travel, in writing no later than the tour’s final payment due date.

 

Limitations of Responsibility & Disclosure: Sherry Destinations Travel acts solely as a booking agent for disclosed principal supplier cruise lines, hotels, resorts, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and/or other services (“supplier(s)”) and is not the source or provider of the travel services.

 

Each of these supplier companies is an independent entity with its own management and is not subject to the control of Sherry Destinations Travel. Travelers are advised that the suppliers whose names appear in travel documentation are those responsible for providing the travel services purchased, and consents to the use of those suppliers, and understands and agrees each supplier’s Terms and Conditions are contained in printed form and are set forth on their respective Web sites, which govern the transaction. All bookings are accepted by Sherry Destinations Travel as agent for the travel suppliers on your itinerary. The transportation, accommodations and other services provided by the identified sea, ground, and air operator suppliers offered are subject to the terms and conditions contained in the tickets, exchange orders or vouchers issued by them and/or their suppliers, including Terms and Conditions on their respective Web sites. BECAUSE SHERRY DESTINATIONS TRAVELACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND SUPPLIERS, YOU AGREE SHERRY DESTINATIONS TRAVEL IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. SHERRY DESTINATIONS TRAVEL HEREBY DISCLAIMS ANY LIABILITY WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES, IN CONNECTION WITH THE GOODS OR SERVICES PROVIDED BY ANY PRINCIPAL SUPPLIER BOOKING THROUGH SHERRY DESTINATIONS TRAVEL’S OFFICE OR THROUGH THIS WEB SITE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY OR IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE, WILFUL ACTS, OMISSIONS OR OTHERWISE OF SUCH SUPPLIER, OR OF ANY SUPPLIER OR THEIR RESPECTIVE EMPLOYEES, AGENTS, SERVANTS, OR REPRESENTATIVES, INCLUDING, WITHOUT LIMITATION, THEIR FAILURE TO DELIVER OR THEIR PARTIAL OR INADEQUATE DELIVERY OF SERVICES, FUEL INCREASES, AND OTHER MATTERS OUTSIDE OF XQUIISTE DREAM TRAVEL’S CONTROL, AND YOU HEREBY EXONERATE SHERRY DESTINATIONS TRAVEL FROM ANY LIABILITY WITH RESPECT TO THE SAME. Weather conditions, including but not limited to the presence or absence of snow, sunshine, and rainfall are not guaranteed to occur or not occur, and are clearly outside of Sherry Destinations Travel’s control. Volcanic eruptions, ash clouds, and wind may be characterized as an adverse weather condition or a natural disaster by suppliers and your travel insurance company, which is beyond the control of Sherry Destinations Travel.  Sherry Destinations Travel reserve the right to cancel any itinerary or any part of it, to make such alterations in the itinerary as it deems necessary, and to refuse to accept or to retain as a member of any tour any person at any time. Sherry Destinations Travel shall not assume any responsibility for any air and/or ground schedule changes. Sherry Destinations Travel has solely received commission and fees for travel transactions and Traveler agrees and understands that any recovery from Sherry Destinations Travel will be limited to the commission and fees paid by Traveler received by Sherry Destinations Travel.

 

Disclaimer of Liability:  All prices are thought to be accurate, available, and current. The information, products, and services may include inaccuracies or typographical errors. Sherry Destinations Travel does not guarantee the accuracy of, and disclaims liability for inaccuracies, including by not limited to the price, information, and description of the products and services described on this website. Sherry Destinations Travel, is not liable for any errors made by the client creating their own bookings online. By booking online clients take full responsibility for any errors that may occur (name misspellings, incorrect travel dates, etc.). Sherry Destinations Travel is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any supplier, or personal injuries, death, property damage or other damages or expenses resulting from causes outside of the control of Sherry Destinations Travel.

 

Sherry Destinations Travel shall not be responsible for travel delays or cancellations or any illness, death, injury, damage or loss of vacation time arising there from. Changes to cruise ports of call or itineraries due to mechanical, weather, or world events beyond our control are at the sole discretion of the cruise line and may occur without notice. Any applicable compensation resulting from such occurrences is also at the sole discretion of the supplier. Sherry Destinations Travel shall not be liable for any injuries, damages, or losses incurred by the traveler in connection with, or by supplier employees or contractors, terrorist activities, social or labor unrest, mechanical or construction failures, or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside of the control of Sherry Destinations Travel. The Traveler assume the complete and full responsibility for checking and verifying any and all passport, visa, inoculations, or other entry requirements for each destination as well as re-entry into the U.S., and all safety or security conditions at such destinations, in connection with the proposed travel. For information concerning possible dangers at international destinations, check the Travel Advisory Section of the U.S. Department of State website.

 

Important Information regarding COVID 19 and impact on travel

 

Please be advised the travel Itinerary included on this document is for travel with COVID-19 being a known global risk.

You should be aware that COVID-19 and the health and security measures around COVID-19 may impact elements of your trip and may influence the operation of some travel services. The country you reside in, the country or countries you are traveling to or via, and the airline(s) you are traveling on may all have strict requirements on travel to limit the spread of COVID-19.

 

These requirements may include but are not limited to:

  • Wearing of masks at airports, while in flight and when out in public.

  • Active testing for COVID-19 that may include blood testing, before being allowed to board any flight or enter a country

  • Being able to show proof of health via formalized means (Certificate or similar)

  • Subject to screening on arrival at your destination country or any transit countries

  • Subject to quarantine periods in any country subject to screening results.

  • Changing restrictions on sightseeing, due to closures or other public health concerns.

  • Subject to limitation/restrictions on travel to your destination by your country of residence/citizenship

  • Possible compulsory quarantine on return to your country of residence/citizenship.

 

COVID-19 is causing constant and ongoing changes in the application of the above types of measures and the way an airline, airport or country chooses to deal with the threat of COVID is constantly changing.

 

It is your responsibility to keep yourself informed of all requirements in relation to your trip and any COVID-19 based restrictions, and suggest theses are constantly monitored right up until departure, as they can change at any time.

 

Sherry Destinations LLC is not liable for any loss due to failure to read and understand this information, as the considerations included in this document may be critical to your upcoming trip.

 

For more information, Sherry Destinations LLC recommends you consult the US Government websites for any specific travel advisory information pertaining to your destination.

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110-03 Colfax Street, Queens Village, NY

Mon - Fri  10am - 6pm  EST

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